Support
Our Technical Support is dedicated to providing timely, thorough, and efficient resolutions for customer installation and operation issues directly related to the BestDatingScript suite of products and services. The BestDatingScript Support Team has developed a path-to-success available to all customers. Please view the following path in order to receive the highest quality, most efficient support by our dedicated support team.
1. Product Documentation
The manual should be your first stop for information. It is consistently updated by our support team and provides all the configuration and how-to steps you need in order to get your system up and running quickly.
User Resources:
2. Search the knowledgebase
The KnowledgeBase is a searchable directory of common problems encountered by our customers. It is consistently updated by our support team and provides all the most frequently asked questions, general software errors, and specific technical details on various features of Konsort.
3. Open a helpdesk ticket
The priority helpdesk is available to all clients with up-to-date membership accounts. The helpdesk should be used when you are unable to find answers to your questions using the Free Resources. All tickets are first reviewed by our dedicated 1st level support team. Tickets that require further assistance will be escalated to 2nd and 3rd level support depending on the type of issues.